Return Policy
Return Policy
At Roaray, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, you may return the product to us within 14 days of the purchase date for a full refund, without any additional cost.
Return Conditions:
- Timeframe: Returns must be initiated within 14 days from the date of purchase.
- Condition: The product must be in its original condition and in the original packaging, including all accessories, manuals, and documentation.
- Proof of Purchase: A valid proof of purchase (receipt or order confirmation) must be provided.
- Return Shipping Costs: Return shipping costs will be covered by Roaray.
How to Return a Product:
- Contact our Customer Service team at serumora@mail.com to initiate a return. Please provide your order number.
- Our Customer Service team will provide you with a prepaid return shipping label and instructions on how to send your product back to us.
- Pack the product securely in its original packaging and include all accessories, manuals, and documentation.
- Affix the prepaid return shipping label to the package and drop it off at the designated shipping location.
Refunds:
- Once we receive the returned product and verify its condition, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 5-7 business days for the refund to appear in your account.
If you have any questions about our return policy, please contact us at serumora@mail.com.
Thank you for shopping with Serumora!